Our returns policy
If you've changed your mind about keeping your purchase, please return it within 30 days in its original condition with proof of purchase. We'll exchange or refund it, as long as it meets our terms and conditions explained on this page.
By original condition we mean:
- you’ve kept all original packaging and labels in good condition and the product can be resold at full price.
- you haven’t used the product.
- the product contains no personalisation (e.g. engraving or cut to a specific dimension)
How to return
Purchases can be returned to us by first completing the contact form using the below link. In there should be the rationale, your name and contact details.
https://britishcraftstore.com/pages/contact
If it meets our return requirements please send the product to the below address.
British Craft Store
176 South Street,
Romford,
Essex,
RM1 1BW
What can't be returned
These products can only be returned if they’re faulty or not as described.
- Purchases received over 30 days ago
- Items you’ve opened or unsealed, other than where necessary to inspect
- Items without the original packaging or labels
- Items or packaging in poor condition
- Products made or cut to your own specifications
- Products that have been personalised for you
If you return products which are outside our returns policy or if you don’t have proof of purchase, we’re unable to process a refund or exchange, so please keep your receipt or order confirmation.
How you'll be refunded
You’ll receive a refund within 14 days of returning the item to the same payment method you used. For items bought with gift cards, we’ll send an e-gift card to the email address that was used to make the purchase.
Returning faulty items
If your product you believe arrived faulty or damaged within 14 days of purchase, please return with proof of purchase and we’ll exchange it.
None of the above exclusions affect your statutory rights, in particular your rights under the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013. More information on your rights under Consumer Contracts Regulations 2013.
Returns cost
Items that require return due to damage or faulty will be re-imbursed after inspection.
Issues with your return
You should receive your refund for returns within 14 days of sending the item back.
It can take up to seven days for it to reach our returns centre. Then, we check and process your return, which can take up to two days. We’ll then send you an email to confirm it’s been processed and your refund should be in your account within five days.
If you haven’t received your refund within 14 days of sending it, please contact us
We don't take responsibility for items returned to us by mistake. We can't guarantee that incorrect items can be found or returned to you and we do not accept any liability for such returns. If you realise you have returned an item in error please contact us immediately with the order details.